FAQs - Frequently Asked Questions

My dog doesn’t like water, will this be a problem?
We can take the sessions at their pace and introduce them to water in a positive way. We have a variety of toys and treats to help make them have a rewarding experience with us. You are also welcome to bring any treats that they particularly like with you, to ensure they are motivated through their session.

My dog doesn’t like other dogs, will they still be able to attend the centre?
We treat many dogs here who would prefer to avoid meeting other dogs, which is absolutely fine. We ask clients to wait outside the centre before being called in and are able to move dogs into different areas to avoid confrontation when needed. It is helpful to let us know when you book your first session.

My dog has sensitive skin. Will the water affect this?
We treat our water with bromine, which is designed to be less harsh on the skin. We rinse all dogs off after their sessions and are more than happy to shampoo them with your shampoo, which may be a medicated one given by your vet.

My dog is prone to ear problems, will this stop them from being able to use the facilities?
We will need to be cautious to limit any water getting in their ears. In the underwater treadmill, their heads will be clear of the water level, so this isn’t usually a problem. In the pool, we can do this by adding extra buoyancy aids to keep them higher out of the water or we have dog swim hats that may be beneficial.

How long will my session be?
Our sessions are 30 minutes long, but your dog will not be in the water for this long. The time includes rinsing them before their session, getting them ready, the session itself, rinsing (shampooing if required) after their session, drying them and then booking in further treatments.

What payment methods do you accept?
We accept cash and card payments, but we are not able to accept American Express.

Will I be able to claim the treatment back through my pet insurance?
You will need to check your policy, but a lot of insurance companies do cover hydrotherapy and physiotherapy treatment. You may find that it comes under a section called ‘complimentary therapy’. Most insurance companies will require the centre to be registered with an association, which we are (National Association of Registered Canine Hydrotherapists).

Can I get in the water with my dog?
We are not able to allow owners in the water with their dogs, due to our insurance. You can rest assured there will always be a qualified hydrotherapist in the water with your dog throughout their session. You are more than welcome to watch from the side and encourage them!

Do you have parking available at the centre?
We have 3 clearly marked spaces just outside the centre, for our clients to use when they visit us.